FAQ

What is your holiday return policy? 

On website orders, the giftee has until Jan. 15, 2018 to return a gift for a merchandise refund, which will be made to the original purchaser only. For exchanges or store credit, the giftee has until Jan. 30, 2019 to get the item back to us. Items received after Jan. 30, 2019 will be donated to charity unless store credit is otherwise authorized in writing. Our website return policy differs from our store return policy. Please give us a call at 216-696-6675 with any questions.

How do your sizes work?

This is a tough question to answer empirically! We carry such a diverse lineup of brands, and they each have their own individual quirks. A size small in Cynthia Ashby is the equivalent to a size Large in Prairie Underground, for instance. It makes creating a universal size chart a serious challenge. We work to provide specific measurements on every garment, but sometimes we miss a few. If so, simply email your request to info@evielou.com  and we’ll get back to you within a business day.

What is your shipping rate? 

There is a flat rate of $7 for all orders under $149. For orders great than $150, shipping is free. 

How long does it take to receive my item?

Depending on where you are in the country, your package should be 3-7 business days in transit. If your order happens on or right before a holiday weekend, a transit delay would be likely. We do our best to prep an order and have it out the door within 24-48 hours from Sundays to Thursday mornings. Orders received Thursday evenings and Saturday evenings will most likely not go out until Monday. Unless expedited shipping is chosen at checkout, we cannot guarantee a delivery date. Evielou.com is not responsible for delays due to shipper errors, whether they be due to weather, package misdirection, etc. That said, we will happily work to get you the latest delivery updates. 

Do you offer in-store pick-up?

Yes. Simply use the code INSTORE at checkout, and you will not be charged shipping. Using this code tells us you will be picking up the item. If you later change your mind and would like an item to be shipped to you, shipping charges will apply.  

Can I drop my return off in your store?

Yes, as a courtesy, we can accept the merchandise in store that didn't work out, and it will be transferred back to our website headquarters within 5-7 business days. But please note that the return process can't happen at that moment, it will be handled in the order received at our shipping HQ.

Do you ship outside the United States?

Yes! We have a flat shipping rate of $40 to Canada and Mexico, and $45 for the rest of the world. We ship via the US Postal Service. Please note that it can take up to three weeks to receive your package, depending on your country’s system. If those rates seems high for the specific whisper-weight item you’re interested in, please email us and we can try to work something out for you. But shipping rates skyrocket on our end over three pounds, so we may not be able to offer lower shipping for every inquiry.

I don’t love my garment. What should I do?

We’re sorry your item didn’t work out. Our full return policy is listed here; but in a nutshell, you have 14 days to return an item to us, dating from the time it is delivered to your address, for a full merchandise refund. Shipping is non-refundable.

I do love my garment, but the size isn’t right. What should I do?

Yay, we’re halfway there! Simply shoot us an email at info@evielou.com and we’ll work with you to get you the right size. You are responsible for paying to get us the return garment, but there is no further shipping charge on exchanges. We will pay the shipping on the swapped-out size.

I love your models!

We do, too! While we often work with professional beauties, many of the women featured on our product pages are women we know and love — a mix of Evie Lou customers and great-looking gals we see in our neighborhood. We like to show that women of all sizes and ages can wear the brands we carry.

Is there a real Evie Lou?

Yes! Evie is our owner’s niece. She is 11 years old, and lives in Charlotte, NC. Right before the store opened, Kim and a then four-year-old Evie were out shopping, and Kim was treating Evie to a new dress. Evie narrowed down her choices to a frilly pink dress and one in gray jersey, and to Kim’s surprise, she went with the less elaborate dress. When asked why, Evie replied, “Me just wanna be comfy… but still look nice.” As that is the perfectly imperfect summation of what Kim wanted her store to be, she named the store in Evie’s honor.