How do your sizes work?
This is a tough question to answer empirically! We carry a diverse lineup of brands, and they each have their own individual quirks. A size Small in Cynthia Ashby is usually the equivalent to a size Large in Prairie Underground, for instance. It makes creating a universal size chart a serious challenge. We work to provide specific measurements on every garment, but sometimes we miss a few. If so, simply email your request to email@example.com and we’ll get back to you within a business day.
What is your holiday return policy?
All holiday gift returns must be received by Jan. 15, 2020 for a exchange or merchandise refund, which can only be made to the original form of payment. Store credit or exchanges will be offered to all holiday gift returns received after Jan. 15, 2020 through Jan. 29, 2020. Returns/exchanges will not be accepted after that date.
What is your shipping rate?
There is a flat rate of $7 for all orders under $249. For orders greater than $250, shipping is free. We occasionally offer free shipping on lower amounts; those promotions will be announced via the top bar of our website, or via email.
How long does it take to receive my item?
Depending on where you are in the country, your package should be 3-7 business days in transit. If your order is received right before or during a holiday weekend, a transit delay will be likely; expect 5-10 days in transit. We do our best to prep an order and have it out the door within 24-48 hours from Sundays to Thursday mornings. Orders received Thursday evenings through Sunday evenings will most likely not go out until Monday; on a holiday weekend, it would be Tuesday. Unless expedited shipping is chosen at checkout, we cannot guarantee a delivery date. Evielou.com is not responsible for delays due to shipper errors, whether they be due to weather, package misdirection, etc. If a customer supplies an incorrect shipping address, it is not our responsibility to catch the error before shipping. Package redirects will include a $10 fee. That said, we will happily work to get you the latest delivery updates.
I ordered on a Thursday, and paid extra for Two-Day-Air; why did my package arrive on Monday?
UPS should call this service Two-BUSINESS-Day-Air; because Saturday is not considered a business day, the package will always arrive on the following Monday. There is an (expensive!) option for UPS Saturday delivery, but this can only be handled over the phone; please give us a call at 216-696-6675 if you need to arrange expedited Saturday delivery.
Do you offer in-store pick-up?
Yes. Simply use the code INSTORE at checkout, and you will not be charged shipping. Using this code tells us you will be picking up the item. If you later change your mind and would like an item to be shipped to you, shipping charges will apply.
Can I drop my return off in your store?
Yes, as a courtesy, we can accept the merchandise in store that didn't work out, and it will be transferred back to our website headquarters within 5-7 business days. But please note that the return process can't happen at that moment, it will be handled in the order received at our shipping HQ.
Do you ship outside the United States?
Yes! We have a flat shipping rate of $40 to non-U.S. addresses. All international and Canadian orders are shipped via the United States Postal Service. We will accurately list items and values on custom forms. We are unable to label items as "gifts" or misrepresent facts in any other way. Customers are responsible for local duties and taxes. We cannot estimate these additional charges. Please note that packages can often be delayed while clearing customs. Please contact your local customs office for more information.
I don’t love my garment. What should I do?
We’re sorry your item didn’t work out. Our full return policy is listed here; but in a nutshell, you have 14 days to return an item to us, dating from the time it is delivered to your address, for a full merchandise refund. Shipping is non-refundable.
I do love my garment, but the size isn’t right. What should I do?
Yay, we’re halfway there! Simply shoot us an email at firstname.lastname@example.org and we’ll work with you to get you the right size. Shipping is free on all exchanges.
Why is my purchase returnable for store credit only?
From time to time, certain brands or promotional items are returnable only for store credit. Each item that falls in this category will be clearly designated by a box, stating the terms, appearing under the size choice on said item. By using the specific coupon code provided, or by buying an item that clearly states this policy, you are agreeing to these terms. Email promotions, if applicable, will also clearly state this policy. If you have received a coupon code from a source other than directly from evielou.com, we suggest you contact us first to determine its veracity and any associated conditions.
I love your models!
We do, too! While we often work with professional beauties, many of the women featured on our product pages are women we know and love — a mix of Evie Lou customers and great-looking gals we see in our fair city. We like to show that women of all sizes and ages can wear the brands we carry.
Is there a real Evie Lou?
Yes! Evie is our owner’s niece. She is 13 years old, and lives in Charlotte, NC. Right before the store opened, Kim and a then four-year-old Evie were out shopping, and Kim was treating Evie to a new dress. Evie narrowed down her choices to a frilly pink dress and one in gray jersey, and to Kim’s surprise, she went with the less elaborate dress. When asked why, Evie replied, “Me just wanna be comfy… but still look nice.” As that is the perfectly imperfect summation of what Kim wanted her store to be, she named the store in Evie’s honor.