Returns, Exchanges & Shipping Policies
RETURNS
We're sorry that your online purchase did not work out, but such is the life of a cyber-shopping woman. EvieLou.com accepts returns within 14 days of receipt on full-priced merchandise that has not been worn, altered or washed. All original tags must be attached. Store credit is given for returns received after 14 days of this original delivery date. Exchanges/store credit items received after 30 days will not be accepted without prior approval.
All domestic returns should be sent using our pre-paid UPS shipping label within the US; $8 will be deducted from your return total. Exchange shipping is free. The label can be downloaded via our Return Portal on evielou.com. Click here to enter the return portal.
Please include a filled-out RA form. All returns without any identification inside will be subjected to a 15 percent fee. For international returns or requests for shipping-method exceptions, please call us at 216-696-6675 or email info@evielou.com. The expenses of international returns are the responsibility of the customer.
- Any returns after 14 days will be for store credit only, which will be issued in form of store credit. This store credit never expires. Please contact us at 216-696-6675 when you wish to use store credit.
- You have 30 days from the time of a garment's arrival at your shipping address to make an exchange for different merchandise or for store credit. No exchanges will be accepted after 30 days.
- Sale items are only eligible for store credit or exchange.
- Please note that Evie Lou the physical stores are separate business entities from Evielou.com, and as thus, have different return policies. Please contact us for details.
- International customers are responsible for return shipping costs. We recommend insuring the pieces. Evielou.com is not responsible for reimbursing customers on lost international packages.
- Holiday gift returns/exchange purchased via evielou.com will be accepted through January 14, 2023. Only the original form of payment will be refunded, or the giftee can opt for store credit.
- If you send back a clearance item without written approval from evielou.com, ignoring our final-sale policy, we will donate the item to charity. Your card will not be refunded.
- Shipping charges are non-refundable, unless evielou.com has made an error.
- EvieLou.com reserves the right to refuse a refund or exchange if merchandise received is not in its original condition or outside the fourteen (14) day return period or thirty (30) day exchange period.
- Contact Customer Service for availability of desired exchange item(s).
- Special orders are returnable for store credit only. Store credits cannot by used toward another special order.
- Certain promotional items offered at 25 percent off or more are returnable only for store credit. By using the specific coupon code provided, you are agreeing to these terms. Each email promotion will state clearly state this policy. If you have received a code from a source other than directly from evielou.com, we suggest you contact us first to determine its veracity and any associated conditions.
- Footwear returns and exchanges must include the original shoe box, in its original condition. Damages to or omission of this box from your footwear return/exchange will result in a 15 percent re-stocking fee.
- Only one coupon code can be used per order.
- Contact Customer Service regarding damaged items or lost packages within 14 days of your purchase.
- Ship your return or exchange through an insured, trackable carrier, as EvieLou.com is not responsible for lost or damaged packages.
- Refunds will be issued to the original form of payment within seven (7) business days of receipt of your return (please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from EvieLou.com).
EXCHANGES
We love exchanges! If need another size or color, email us at info@evielou.com and we'll reserve the requested item for you. Feel free to reach out to describe what you're looking for, or how you'd like something to fit, and we'll use our expertise to put you in something that works a bit better.
- Because we’d rather give customers money than pay credit card companies the fees they charge us on every return, we’ll give you an additional $10 to spend at evielou.com. Just indicate on the RA form or via email that you would be happy with a store credit return, and we’ll take care of the rest.
FREQUENT RETURNS POLICY
To ensure a positive shopping experience for all our customers, we regret that we can no longer fulfill orders from customers who have an unusually high rate of returns. Customers will be contacted on an individual basis on this matter, and may be offered the options of moving to store-credit-only returns. If this offer is declined, the account will be suspended indefinitely.
NEW STORE CREDIT POLICY
Due to the high rate of returns on some specific brands, we will be moving to a store-credit-only policy on these brands so that we can continue to keep offering them. Each item will be noted as such on its description page, in a box that appears below the size choice. By ordering these items, you are signaling agreement to this policy. Sale items are only eligible for store credit or exchange.
SHIPPING
All orders placed Monday-Thursday before 2 PM (EST) will begin processing and ship within 48 hours*, pending availability and credit card authorization. All orders placed Friday through Sunday will begin processing, but not ship until the following Monday. The only way to guarantee arrival by a certain date is to choose expedited shipping at checkout. All expedited shipping orders placed after 4:30 PM (EST) and on weekends cannot be shipped until the next business day.
*Holidays excluded.
EvieLou.com will contact you with a follow-up email if, for some reason, the merchandise you have selected is currently out of stock or if additional identification is needed for credit authorization.
We offer In-Store Pick-Up for our local customers. Just use the code INSTORE during checkout, and you will not be charged for shipping. We'll keep your order at our Tremont store, awaiting your arrival!
EvieLou.com primarily uses USPS or UPS for delivery. Please reach out if you prefer a specific shipping method.
During checkout, you will have the option of choosing an expedited form of shipping quoted from original UPS shipping rates. *DELIVERY TIME DOES NOT INCLUDE SATURDAYS, SUNDAYS, OR HOLIDAYS. Please note that expedited shipping orders placed during a weekend cannot be shipped until Monday morning.
Depending on where you are in the country, your package should be 3-7 business days in transit. If your order happens on or right before a holiday weekend, a transit delay will be likely. Unless expedited shipping is chosen at checkout, we cannot guarantee a delivery date. Evielou.com is not responsible for delays due to shipper errors, whether they be due to weather, package misdirection, etc. That said, we will happily work to get you the latest delivery updates.
Once your order has shipped, you will receive an email confirmation that will include the tracking number for your package.
If you decide to refuse any shipments from EVIELOU.COM, you are responsible for both the full original shipping cost incurred and the cost of returning the package to us. This amount will be subtracted from your merchandise refund.
TAX
Orders shipped within Ohio will be charged 8 percent sales tax. Orders shipped outside Ohio will not be charged for sales tax.